Payment Policy

Last Updated: September 29, 2026

This Payment Policy explains the payment conditions that apply to orders placed through our website, operated by X-Starlink Service, an independent reseller and service provider based in Vientiane, Laos.

By placing an order through our website, you agree to the payment terms described below.

Payment Methods

We currently accept:

• PayPal
• USDT
• T/T (bank transfer)
• WeChat Pay
• Alipay

Payment options may vary by order and destination. Only methods shown or confirmed for the order are available.

Available payment methods may vary depending on:

• Customer location
• Currency
• Order value
• Device
• Payment-provider availability
• Delivery destination

The payment methods currently accepted by X-Starlink Service are PayPal, USDT, T/T (bank transfer), WeChat Pay, and Alipay. Only methods shown or confirmed for the order are available.

Only payment options shown during checkout are available for the applicable order.

Cash on Delivery

We do not support Cash on Delivery. In Laos, payment must be completed online by bank transfer or another payment method confirmed for the order. Local handover is arranged offline at the designated location after payment is confirmed.

Cash on Delivery is not available for Laos or international orders.

Orders must be paid online before processing.

Payment and order information must be confirmed before processing.

Currency

Product prices are displayed in the currency shown on our website or during checkout.

Depending on your location, prices may be displayed in currencies such as U.S. dollars (USD) or other supported currencies.

If your bank, card issuer, PayPal account, or payment provider uses a different currency, currency conversion may be performed by the relevant payment provider.

Your bank or payment provider may charge:

• Currency conversion fees
• International transaction fees
• Cross-border payment fees
• Other processing fees

These fees are determined by your financial institution or payment provider and are not collected by X-Starlink Service.

Payment Authorization

When you submit an order, your selected payment method may be authorized or charged according to the procedures of the applicable payment provider.

In some cases, an authorization may initially appear as a temporary or pending charge.

For prepaid orders, order processing will generally begin after:

• Payment has been successfully authorized or received
• Required customer information has been confirmed
• Shipping information has been confirmed

All orders are processed after online payment has been successfully received and the required order information has been confirmed.

Order Total

Before you submit your order, the checkout page will show the applicable charges, which may include:

• Product price
• Discounts or promotional offers
• Shipping charges
• Applicable taxes
• Other applicable charges
• Final order total

Please review the complete order information carefully before submitting payment.

Shipping costs may vary depending on:

• Destination country or region
• Shipping address
• Product weight
• Package size
• Shipping method
• Logistics provider

Additional information is available in our Shipping & Delivery Policy.

Taxes, Customs Duties and Import Charges

Taxes, customs duties, and import charges may vary depending on the destination country or region.

Where taxes or other charges are collected directly during checkout, they will normally be displayed before the order is submitted.

For international shipments, customs authorities in the destination country may impose:

• Import duties
• VAT
• Sales taxes
• Customs clearance fees
• Brokerage fees
• Other government charges

Unless the checkout page or our Shipping & Delivery Policy specifically states that these charges are prepaid or included, customers may be responsible for applicable import duties, taxes, or customs fees imposed by the destination country.

We recommend checking local import requirements before placing an international order.

Billing Information

Customers are responsible for providing complete and accurate:

• Billing information
• Payment information
• Contact information
• Shipping information

Incorrect, incomplete, or inconsistent information may result in:

• Payment failure
• Additional verification
• Delayed order processing
• Shipment delays
• Order cancellation

We may contact you if additional information is required to verify or process your order.

Payment Verification

To help prevent fraud, unauthorized payments, chargebacks, and other suspicious transactions, we and our payment providers may review payment and order information.

We may request additional verification or decline an order where:

• Payment cannot be confirmed
• The payment method is declined
• Billing information cannot be verified
• Shipping or contact information appears incomplete
• The transaction is identified as potentially high risk
• Unauthorized or fraudulent activity is suspected

In some circumstances, we may ask customers to provide additional information necessary to confirm the legitimacy of an order.

Payment Security

Payments made online are processed through third-party payment providers available during checkout.

X-Starlink Service does not normally directly store complete credit or debit card numbers when transactions are processed by third-party payment providers.

Payment providers process financial information according to their own:

• Security procedures
• Terms of service
• Privacy policies
• Fraud-prevention procedures

We use reasonable security measures designed to protect information transmitted through our website.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

Failed or Declined Payments

Payment approval decisions are generally made by your:

• Bank
• Card issuer
• PayPal
• Payment gateway
• Other payment provider

If a payment is declined, please:

• Confirm that your payment information is correct
• Confirm that sufficient funds or credit are available
• Try another payment method available at checkout
• Contact your bank or payment provider

We generally cannot override a payment-provider decision to decline a transaction.

Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us before filing a dispute or chargeback.

Please provide:

• Order number
• Customer name
• Payment date
• Payment amount
• Relevant transaction information

We will review the transaction records and assist in resolving confirmed duplicate payments.

Payment Disputes and Chargebacks

If you experience a problem with an order or payment, we encourage you to contact us first so that we can attempt to resolve the issue.

Submitting an unauthorized or fraudulent chargeback for a valid transaction may delay resolution of the issue.

We reserve the right to provide relevant order, delivery, payment, and communication records to payment providers, banks, or card issuers in response to a payment dispute.

Refunds

Approved refunds will generally be issued to the original payment method used for the order.

Refund eligibility depends on our applicable Return & Refund Policy.

Refunds may relate to:

• Returned products
• Cancelled orders
• Approved damaged-product claims
• Approved missing-product claims
• Order adjustments
• Other approved circumstances

Once a refund has been issued by us, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

Processing times vary by payment provider.

For complete information about eligibility, return procedures, refund deductions, return shipping responsibilities, and processing times, please review our Return & Refund Policy.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet entered fulfillment or shipment may be eligible for cancellation.

Once an order has been processed, packed, handed to a logistics provider, or shipped, cancellation may no longer be possible.

In such cases, our Return & Refund Policy will apply.

Pricing Errors

We make reasonable efforts to ensure that product prices and checkout information are accurate.

However, errors may occasionally occur.

If a product or order is affected by an obvious pricing, technical, or checkout error, we may contact you before processing the order.

Where reasonably necessary, we may cancel the affected order and issue a refund for amounts already paid.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in:

• Payment methods
• Payment providers
• Checkout procedures
• Shipping arrangements
• Business operations
• Legal or regulatory requirements

When this policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.

Contact Us

If you have questions about payments, refunds, or an existing order, please contact us:

X-Starlink Service — Independent reseller and service provider in Laos

Based in Vientiane, Laos. We do not publish a public street address. Please contact us before arranging delivery or returns.

Email: liangliangx09@gmail.com

Phone / WhatsApp: +856 2052324971

Important: This is not a return address. Please contact us before returning any item.